For GROUP classes:

Sorry, you can’t.

Classes conducted in a group (with other participants) will have to carry on regardless of your absence. We will not be able to offer replacement classes, as different classes/time-slots are likely to be on different lesson schedules.

What we usually do is recap the previous lesson at the start of each new session. We will also provide the previous notes and handouts to students who were absent, so they can review the materials and keep up with the class.

For DUO students:

You can reschedule your lessons if you inform us at least 72 hours in advance. Informing us early allows us to reschedule another student to take up your slot, ensuring the slot does not go to waste. We ask that any rescheduled lessons are completed by your originally scheduled final session. This helps to avoid ripple effects on the overall schedule.

For INDIVIDUAL students:

You can reschedule your lessons if you inform us at least 72 hours in advance. Informing us early allows us to reschedule another student to take up your slot, ensuring the slot does not go to waste.

What if it is not my fault that I had to cancel/reschedule the lesson last minute (due to work, family matters, etc)?  Will I still be charged?

Sorry, but yes.

We understand that emergencies can happen. However, as lessons are always scheduled in advance, we usually do not have enough time to fill a last-minute cancelled slot with a replacement student. When a slot goes unfilled, the teacher’s time is lost, and another student misses the opportunity to take that slot.

For this reason, last-minute cancellations are still chargeable, both in consideration of the teacher’s time and to keep scheduling fair for everyone.

There is an article which explains the rationale much better than we can articulate. Check out Make-up Lessons From An Economist’s Point Of View.